Its claims process was rated four out of five and its billing process and policy information three out of five. As well as five stars for overall customer satisfaction, the company hit top marks for policy offerings, price and interaction with the company. On top of that, customers who took part in JD Power’s Home Insurance survey clearly think Erie is a very solid product. Erie Insurance Homeowners Insurance review: Quality of productĮrie is rated A+ (“superior”) for financial stability by A.M. This is something of an oversight in an age when a customer may want to complete their financial chores on the train into work, or in a quiet moment between meetings. Unusually, Erie doesn’t offer a mobile app to help homeowners insurance customers manage accounts or make claims. It does have a decent blog where you can find articles that go beyond basic insurance, but the websites of Allstate and State Farm (opens in new tab) are better in this regard. You can use it to pay a bill, start a claim, find an agent and access a resource centre, which is really just a detailed Q&A on Erie’s policies. Erie Insurance Homeowners Insurance review: Interface and usabilityĮrie’s website is nice to look at and functional, though it doesn’t offer the depth of resources of some competitors. There’s nothing unusual here, and Liberty Mutual (opens in new tab) is one provider that offers a far longer list of potential discounts. Savings are available for the installation of protective systems (sprinklers, fire and burglar alarms) and for bundling home and auto policies, as well as for getting a quote well in advance of your current policy expiring. This isn’t as comprehensive a list as, say, that from Allstate (opens in new tab), but it will suit the needs of most customers.Įrie also offers discounts, though these are fairly standard. For example, cover for water backup and sump overflow, earthquakes, floods and service line damage can all be added to the basic policy. ![]() In summary, Erie does the basics very well, and it also offers a range of add-ons to suit your personal circumstances. What’s more, Erie’s basic policy will cover animals up to $500, a category overlooked by many competitors. In addition, its personal property cover has fewer exclusions than equivalent cover from many competitors, and its coverage for ‘hard to replace’ items (like property deeds and passports) is more comprehensive than most.
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